Under the Distance Selling Regulation, you have 14 (fourteen) days from the date of receipt to cancel your order. Cancellation must be made in writing within your return parcel. Our Postal Address can be found below. All items must be returned to the address below. Once we have received your return, you will be refunded the total value of the order minus the original postage cost providing this meets our return requirements as below.
1. RETURNING AN ITEM
1.1 If you are not completely satisfied with your purchase you have made you can return the item(s) back to us within 14 days from receipt, any item(s) sent back after 14 days cannot be accepted.
The item(s) must be in an unused condition with tags still attached in the original packaging, FREE from Make-up/Fake tan, Deodorant marks, and not scrunched up in the return parcel.
Upon receipt of your return our Quality Control Department will examine your returned item(s) to ensure they meet our return requirements (as above), providing they do so a refund will be raised against your order by our Customer Service Team.
Please note unfortunately at the moment we do not offer Pre-Paid Returns.
If your return does not pass our Quality Control Checks (as above) a member of our Customer Service Team will contact you.
1.2 When returning your item(s) please ensure you clearly state your NAME, ORDER NUMBER & INFORMATION on which item(s) you are returning and why you would like to return them. We strongly advise our customers to send their items back using a tracked service as we cannot be held responsible for parcels lost or misplaced in transit.
1.3 We will process your return as soon as we possibly can, please allow up to 14 working days after we receive your returned item(s). You will receive an email confirming the refund has been processed. After you receive the refund confirmation email we do say to allow up to 3-5 working days for the money to show in your account depending on your card issuer.
Please note that your card issuer or bank is responsible for crediting your account, therefore we do not have any control over this time frame. If you card has expired or has been declined we will contact you to arrange an alternative method of payment.
WEBSITE RETURNS ADDRESS:
UK RETURN ADDRESS
218 Talbot Road
2. FAULTY OR WRONG ITEM
If you receive a faulty or damaged item(s) please contact our Customer Service Team via Facebook straight away stating your ORDER NUMBER and or EMAIL ADDRESS with as much information as possible regarding the item(s) so we can do our very best to correct this for you. We will also require you to advise us on whether you would like a Refund or an Exchange. On receipt of your message we will analyse the case and if appropriate ask you to return the item(s) to us. Although we aim to get back to all our customers as quickly as possible please allow up to 48hrs for a reply. Customer Service Opening Hours: Mon - Fri 9:30am - 4:30pm.
If you would like to return your item for an exchange, simply return the item(s) back to us stating you would like an exchange with your NAME & ORDER NUMBER enclosed within the return.
Upon receipt of your return a member of our Customer Service Team will contact you to arrange the preferred item/size of your choice.
4. CLEARANCE ITEMS
Items purchased in our Clearance or Lucky Dip are deemed as Final Sale therefore are non-returnable for Refund or Exchange.